Frequently Asked Questions

Welcome to Edgerton Travel frequently asked questions. Please browse the most frequently asked questions by our customers and you may easily find the answer to your question. Of course if you don't find what your looking for please contact Edgerton Travel today!

General FAQ

Q. What are your services?
A. We are a full-service travel agency. This means two things: Firstly, that we are not only available online or over the phone, but also have an office that you are welcome to visit anytime for a more personal face-to-face travel planning experience. And secondly, it means that we don’t only offer cruses or only offer honeymoons, we offer any and every vacation type that you can imagine. All vacations we plan are custom created specifically to your wants and needs.

Q. How much do your services cost?
A. There is no fee! We are paid by our vendors because we are using their businesses. This is a win-win-win for everyone!

Q. Do you offer payment plans?
A. Generally you must pay a deposit to book, and then have a final payment date closer to your travel dates*. Between booking and final payment, you can make payments at any interval that is convenient to you. *Special cases happen that may not work this way, consult your travel agent about your specific plans.

Q. What are standard luggage sizes?
A. Be sure to check with each specific airline or motorcoach company, but common size restrictions are:
  • Personal Item- 9 inches x 10 inches x 17 inches (Like a purse, laptop/briefcase, diaper bag, or small backpack)
  • Carry-On Bag- 22 inches x 9 inches x 14 inches (Like a large backpack, duffle bag, or small suitcase)
  • Checked Bag- 62 linear inches (Length + Height + Width = 62 inches or less)
Q. Does Edgerton help arrange passports/visas?
A. Unfortunately we are unable to assist with passport and visa arrangements, but we can inform you where your closest passport/visa location is.

Q. Does Edgerton help with money conversions?
A. Unfortunately we are unable to assist with money conversion, but we can inform you where your closest money conversion location is.

Group Travel FAQ

Q. What is the advantage of booking a group tour?
A. Group travel offers a safe, convenient, and enlightening way for any traveler to experience a high-quality and affordable vacation. Carefully planned itineraries are executed by knowledgeable Tour Managers; this leads to stress-free travel, lifelong memories, and the ability to enjoy every part of the trip to the fullest. Group travel gives you the opportunity to connect with other individuals that all enjoy similar kinds of travel.

Q. How many people are on Edgerton group tours?
A. Average group size for Edgerton group tours is 25-45 people.

Q. Will someone from Edgerton be with the group on the trip?
A. Edgerton group tours include a knowledgeable Tour Manager that is with you from the time you begin your trip until the time your trip ends.

Q. What is the age for travelers on an Edgerton group trip?
A. Average age of people on Edgerton group tours is 50-80 years old.

Q. When should I book?
A. As soon as you decide for sure you want to experience one of these tours, you should commit to booking. Edgerton keeps group tours operating smoothly by having an accurate count of who has committed to the trip, not by who has shown interest or who has taken a brochure. (Plus, the early bird gets a better pick of the cabins available on a cruise-tour!)

Q. Is travel insurance included in the price?
A. Unfortunately we are unable to have travel insurance included in the group tour package. The travel insurance rules have changed, so we must adhere to the new rules.

Q. Do you offer travel insurance?
A. We do have a great travel insurance plan for our group tours that you can choose to add to your trip. Make sure to ask an agent when you’re ready to book!

Q. When will I receive my travel documents?
A. Your final travel documents will be available 2-3 weeks prior to your trip. We work diligently to finalize all aspects of your tour in a timely manner and will keep you updated if they should arrive any sooner or later than that.

Q. Where are we picked up to begin the group tour?
A. Check with your local Edgerton Travel office for you exact pick-up location

Q. What forms of payment do you accept?
A.  We can usually* take credit/debit, check, or cash for group tour payments. *Special cases happen that may not work this way, consult your travel agent about your specific travel plans.
 
Q. What does single/twin/double/triple mean on the tour brochure?
A.  A Single is one person in a room/cabin, Twin is two people in a room/cabin with two beds, Double is two people in a room/cabin with one bed, and Triple is three people in a room/cabin. Prices listed on brochure are per person rates.

Individual Travel FAQ

Q. Why should I use a travel agent?
A. All of our travel agents at Edgerton Travel spend every day doing travel research and learning about where you want to go. Because they have taken lots of time to learn about the travel industry, our agents have a wealth of travel knowledge and resources. Edgerton Travel agents save you time, money, and stress because of their personal experiences and familiarity; therefore, they know exactly where to go to find you the perfect, personalized vacation.

Q. When should I book?
A. As soon as you know exactly where and when you want to go, it’s recommended to begin the booking process. This prevents any unwanted price changes that may occur if you wait to book until a later date.

Q. Do you offer travel insurance?
A. We do have travel insurance options that can be added to protect your trip. Ask your Edgerton Travel agent about it when you are ready to book!

Q. What forms of payment can I use?
A. We accept a valid credit or debit card.

Q. When will I receive my documents?
A. Your final travel documents will be available approximately 2 weeks prior to your trip. We work diligently to finalize all aspects of your trip in a timely manner and will keep you updated if they should arrive any sooner or later than that.

Q. When should I arrive at the airport?
A. You should arrive at the airport a minimum of 2 hours prior to departure for domestic flights, and 3 hours for international flights. We also recommend that you check-in online for your flight 24 hours prior to departure and confirm your flight times.

 
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Reviews

Every little detail was taken care of. Just a very memorable trip. The ladies in the office - most helpful. I got an awesome experience. Will go again in a heartbeat. God Bless to all.

Freida K - 04/04/2018


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